When you purchase a smart home gadget that depends on an internet connection or cloud services for operation, a countdown begins. These gadgets won’t function indefinitely, as the manufacturers will eventually opt to stop supporting them. Certain smart home and Internet-of-Things devices may endure longer than anticipated, while others may be rendered obsolete much sooner than users expect.
Devices linked to the internet will ultimately be phased out — this is unavoidable. What follows remains unclear. Some brands leave their customers stranded with inoperable hardware, while others provide refunds or store credits to facilitate upgrades to newer (supported) models.
The optimal choice, however, is for smart home manufacturers to open-source the software behind discontinued devices. This approach allows the community to intervene and maintain their smart home devices for an indefinite period. Once the software is open-sourced, users can self-host their smart home systems, integrate with platforms like Home Assistant, and utilize community-driven projects to prevent hardware from ending up in landfills.
A few months back, Bose revealed that its SoundTouch speakers were entering their end-of-life phase, ceasing official support in February 2026. What transpired afterward serves as a model for how smart home companies should engage with their customers when it’s time to gracefully retire products they can no longer support.
Bose initially faltered but then corrected its course
Speakers should ideally last indefinitely, but with the addition of smart functionalities, assumptions can’t be made. Bose’s SoundTouch range of home audio speakers and soundbars featured “smart” technology relying on cloud capabilities for music streaming and multi-room audio. Their cost was also significant, with some variants exceeding $1,000.
In its initial announcement in October 2025, Bose declared that as of February 18, 2026, it would cease cloud support for all SoundTouch offerings. The hardware would stop receiving security updates, the app would be discontinued, and features such as Spotify/TuneIn integration and multi-room listening would vanish.
Naturally, this news didn’t sit well with customers, who expressed their discontent on Reddit regarding their smart speakers becoming non-smart. According to the initial plan, SoundTouch speakers would still be able to stream music via Bluetooth, Aux, or HDMI, but that was the extent of it.
Don’t let anyone convince you that collective dissent is ineffective, as Bose altered its approach last week in light of customer feedback. An updated email from the company stated that Bose has “been listening closely” to SoundTouch users and is adjusting its plans accordingly.
Specifically, the end date for cloud support has now been pushed to May 6, 2026, the SoundTouch app will remain accessible for local control after the shutdown, and the SoundTouch API will be open-sourced for community use.
This is about as significant a victory as Bose SoundTouch owners could have hoped for. While cloud support will eventually be discontinued, AirPlay and Spotify Connect “should continue to operate,” according to the company. When the cloud services are deactivated, the SoundTouch app will be updated to a local variant, allowing users to set up, configure, control remotely, and group their systems.
Although some functionalities, like cloud music services and presets, will be eliminated in May, they may not be gone for good. Bose’s consumer-friendly choice to open-source the SoundTouch software presents the community with an opportunity to restore lost features.
Open-sourcing smart home technologies benefits all involved
Open-sourcing the SoundTouch software always appeared to be the wisest path for Bose. It serves everyone’s interests. Bose can safely deactivate the cloud infrastructure supporting SoundTouch systems, reallocating those resources to new product lines. In the meantime, consumers can continue to access most of their speakers’ functionalities, and the open-source community can assist them in reclaiming — or even exceeding — lost features.
This stands in stark contrast to how other companies have addressed the phasing out of older hardware. Last year, Google withdrew support for the first and second-generation Nest Learning Thermostat models. This action effectively disabled their most valuable features, reducing them to “dumb” thermostats. Does that sound familiar? It’s a similar opening to Bose’s handling of SoundTouch speakers.
However, Google only offered owners of affected Nest Learning Thermostats a $130 discount on a new fourth-generation model. It made no attempt to restore essential functionalities or open-source the software for community access.
As is often the case, the open-source community found a way forward nonetheless. One developer, Cody Kociemba, reverse-engineered the Nest API to restore certain features of the Nest Learning Thermostat in a project named NoLongerEvil Thermostat.
The end result is arguably similar — both Bose and Google Nest users have a makeshift workaround to prolong their devices’ functionality — but the public sentiment diverges. Bose appears open to feedback and demonstrates concern for its customers, while Google’s approach seems more anti-consumer.
Major companies like Google, Amazon, and Samsung should take notes.
Rarely do companies imitate Bose’s actions from last week. It is uncommon for a business to take steps,
